Professional Profile

Todd C. Rohrs

IT Operations · Service Delivery · Helpdesk Leadership · Technology Procurement

Melissa, Texas

IT service delivery, operations, and technology procurement leader with 20+ years of experience supporting enterprise technology environments. Background spans helpdesk operations, technician leadership, IT procurement, vendor coordination, asset lifecycle support, ticket tracking, workforce scheduling, and multi-site support across server, workstation, telecom, Active Directory, email administration, imaging, hardware, and facilities environments. Military veteran grounded in operational discipline, team leadership, and service-focused execution.

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Why Work With Todd

A results-oriented leader who brings deep operational experience and measurable impact to every organization.

20+ years supporting enterprise IT operations and service delivery
Helpdesk leadership across multi-site IT and facilities technician teams
Hardware, software, and IT services procurement with vendor management
Ticket tracking, SLA oversight, and technician productivity reporting
Hands-on support of 300+ users across server, workstation, and telecom environments
Marine Corps veteran grounded in operational discipline and team leadership

Areas of Expertise

Core competencies built over two decades of hands-on operational leadership.

Helpdesk Operations & Support Queue Oversight
Service-Level Expectations & Escalation Coordination
Ticket Tracking & Technician Productivity Reporting
Multi-Site Support Coordination
Technician Scheduling & Workforce Management
Hiring, Onboarding & Training
Coaching, Performance Evaluations & Corrective Actions
Time Tracking, Payroll Submissions & HR Coordination
Hardware, Software & IT Services Procurement
Vendor Research, Onboarding & Renewals
Inventory Coordination & Asset Lifecycle Support
Audit Support & Budget Alignment
Active Directory & Email Account Administration
Workstation & Server Imaging
Telecom & Hardware Upgrades
Badge Access & Building Security Systems
Office Technology Setup & Corporate Office Readiness

Professional Experience

A consistent record of operational leadership and technical management at scale.

Global Payments Inc. / EVO Payments LLC / Encore Payment Systems

2004 – 2025

Progressed through systems administration, helpdesk service management, and technology purchasing leadership roles across acquired enterprise payments organizations.

Manager – Technology Purchasing Global Payments Inc.

Managed IT procurement operations for hardware, software, and IT services supporting enterprise technology teams and business operations.
Coordinated purchasing activity with IT, finance, legal, vendors, and internal stakeholders to support budget, compliance, renewal, and service delivery needs.
Supported asset lifecycle activities, including inventory coordination, purchasing records, renewals, supplier onboarding, and vendor performance tracking.
Evaluated suppliers, pricing, and contract options to support cost control, purchasing policy compliance, and service continuity.
Resolved vendor, purchasing, and stakeholder discrepancies to reduce delays and support timely delivery of technology resources.
Maintained procurement and renewal records to support audit readiness, reporting, and technology planning.

Manager – Helpdesk Service & Support EVO Payments LLC

Managed IT and Facilities Technicians across multiple remote sites, coordinating daily support coverage, work assignments, escalations, and service delivery priorities.
Oversaw incoming support tickets, service-level expectations, resolution tracking, queue visibility, and technician productivity reporting.
Used ticket tracking and reporting systems to monitor team performance, identify service gaps, and improve operational visibility.
Managed workforce scheduling to maintain support coverage across locations, shifts, and business needs.
Led hiring, onboarding, training, coaching, performance evaluations, corrective actions, attendance compliance, time tracking, payroll submissions, and HR coordination for support staff.
Coordinated IT procurement needs, including vendor research, price comparisons, hardware and software purchasing support, and departmental budget alignment.
Partnered with internal stakeholders to resolve service issues, support office operations, and maintain consistent support standards across sites.

Systems Administrator Encore Payment Systems

Supported server, workstation, and telecom environments for 300+ users, including imaging, hardware upgrades, troubleshooting, and maintenance.
Administered Active Directory user creation and email account setup to support onboarding, access provisioning, and daily user support needs.
Supported desktop and server imaging, hardware lifecycle activities, and office technology setup for corporate users and operational teams.
Coordinated facilities and physical technology operations, including badge access systems, building security, office setup, and construction-related technology improvements.
Played a key role in corporate office setup, configuration, and support readiness for employees and business operations.

United States Marine Corps

Honorable Discharge

Military experience provided a strong foundation in leadership, accountability, and operational discipline that continues to guide management and service delivery practices.

What I Bring to an Organization

Practical, proven capabilities that translate directly to organizational impact.

Operations leadership with hands-on service delivery experience

Strong cross-functional collaboration across technical and business teams

Vendor and procurement management with cost control focus

Workforce leadership with emphasis on training and development

Multi-site operational coordination and service performance management

Get in Touch

Open to new opportunities and professional conversations.

Melissa, TX · (972) 890-7229

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