Professional Profile

Todd C. Rohrs

Operations & Service Delivery Leader

Melissa, Texas

Experienced operations and service delivery manager with over two decades of leadership across helpdesk operations, technology procurement, vendor management, and multi-site support environments. Proven track record of improving service delivery, optimizing workforce scheduling, and driving operational efficiency.

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Why Work With Todd

A results-oriented leader who brings deep operational experience and measurable impact to every organization.

Over 20 years of leadership experience across service delivery and operations
Proven ability to lead multi-site technical and facilities teams
Strong vendor management and procurement leadership
Expertise in workforce scheduling and service level performance
Experience driving operational efficiency and cost control
Collaborative leader focused on training and employee development

Areas of Expertise

Core competencies built over two decades of hands-on operational leadership.

Service & Support Operations Leadership
Workforce Scheduling & Resource Allocation
Vendor & Supplier Management
Budget Planning & Cost Control
Recruitment, Hiring & Employee Development
Performance Management & Coaching
Training Program Development
Policy & Procedure Development
SLA Monitoring & Compliance
Technology Procurement & Asset Lifecycle Support
Multi-Site Operations Coordination
Facilities & Vendor Coordination
Office Expansion Project Support

Professional Experience

A consistent record of operational leadership and technical management at scale.

Global Payments Inc.

2004 – 2025

Fortune 500 payment technology company operating in over 100 countries.

Manager – Technology Purchasing

Led procurement of hardware, software, and IT services supporting enterprise technology operations.
Managed vendor relationships, negotiated pricing and contracts, and ensured compliance with corporate purchasing policies.
Collaborated cross-functionally with IT, finance, and legal teams while maintaining inventory, asset lifecycle tracking, and purchasing records.
Evaluated and onboarded suppliers and supported audit and reporting requirements.

Manager – Helpdesk Service & Support

Oversaw IT and facilities technicians across multiple remote sites and coordinated daily helpdesk operations.
Managed ticket queues, monitored service-level performance, and analyzed operational metrics.
Led workforce scheduling to maintain service coverage and administered time tracking and payroll submissions.
Directed hiring, onboarding, training, and performance management while collaborating with HR on employee development and corrective actions.

Systems Administrator

Supported server, workstation, and telecom environments for 300+ users.
Managed Active Directory administration, desktop imaging, and hardware lifecycle support.
Maintained facilities operations including building security, badge access systems, and infrastructure improvements.
Played a key role in corporate office setup and configuration.

United States Marine Corps

Honorable Discharge

Military experience provided a strong foundation in leadership, accountability, and operational discipline that continues to guide management and service delivery practices.

What I Bring to an Organization

Practical, proven capabilities that translate directly to organizational impact.

Operations leadership with hands-on service delivery experience

Strong cross-functional collaboration across technical and business teams

Vendor and procurement management with cost control focus

Workforce leadership with emphasis on training and development

Multi-site operational coordination and service performance management

Get in Touch

Open to new opportunities and professional conversations.

Melissa, TX · (972) 890-7229

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